1. Purpose and Scope
1.1. Purpose
Eisen Inc (“Eisen” or the “Company”) is committed to protecting the privacy and security of the personal information of its users and clients. This Privacy Policy explains how we collect, use, share, and safeguard your Personal Information through our products, services, and website.
1.2. Scope
This Privacy Policy applies to all Eisen entities and their employees. It governs all personal data received by Eisen, including data obtained via third parties or affiliates. Any contractor or third-party service provider with access to Personal Information ("Personal Information" or "PII") must adhere to equivalent privacy and security obligations as described herein.
2. Personal Information We Collect
Eisen collects Personal Information from clients, users, and website visitors in the course of operating its business. This section outlines the categories of Personal Information we may collect:
Identifiers: Information that identifies you directly or indirectly. Examples: Full name, email address, mailing address, phone number, job title, company name, account information, IP address.
Commercial Information: Data relating to transactions or potential transactions. Examples: Services purchased, service usage, customer communications, support history.
Online Activity: Information about your interactions with our websites and applications. Examples: Browsing behavior on eisen.com, IP address, browser type, device type, pages visited, date and time of visit, referring URL.
Geo-IP Information: Approximate geographic location of your device based on IP address.
Inferences: Derivatives created from other data to help understand preferences or predict behavior. Examples: Interest in certain services, likelihood of account reactivation.
User-Generated Content: Information you submit voluntarily. Examples: Feedback, form entries, uploaded files, customer support messages.
Professional Information: Information about your job or employer. Examples: Employer name, industry, team function, responsibilities.
Eisen does not knowingly collect sensitive Personal Information (such as racial or ethnic origin, political opinions, or health data) unless required for a legitimate business purpose and in accordance with applicable law.
3. How We Collect Personal Information
We collect Personal Information in the following ways:
Directly from you when you fill out forms, contact us, schedule demos, send emails, or interact with our team. Automatically through cookies, log files, and similar technologies on our website. Through our services when we provide compliance, disbursement, or account offboarding services to our clients, and they send data files to us that may contain PII. From third parties, such as partners, vendors, or publicly available sources, including business contact directories. Through user engagement during webinars, customer support calls, or shared documentation. This information is used only as outlined in Section 4 (How We Use Personal Information) and subject to the safeguards in this policy.
4. How We Use Personal Information
We use Personal Information for the following purposes:
To provide services: Including account offboarding, disbursement, escheatment, compliance, and customer support.
To maintain security and compliance: Enforcing policies, securing systems, and meeting legal and regulatory obligations.
To communicate with you: Regarding your use of our services, product updates, or support needs.
To improve our offerings: Understanding usage trends, user preferences, and service effectiveness.
To fulfill legal and contractual obligations: Including audit logs, transaction records, and data retention requirements.
For research and development: Enhancing Eisen’s technology, analytics, and operational performance.
We may use de-identified or aggregated data for benchmarking, analytics, or developing new solutions. Such data is not considered Personal Information under this policy.
5. How We Share Personal Information
We may share your Personal Information in the following ways:
With service providers: To perform services on our behalf, including cloud hosting, analytics, communication tools, and payment processors.
With business partners or regulators: As required to deliver services or comply with legal or regulatory obligations.
As required by law: Including subpoenas, court orders, or to enforce our rights or respond to legal claims.
In connection with a business transaction: Such as a merger, acquisition, or sale of assets.
We do not sell your Personal Information to third parties for monetary consideration.
6. Retention and Security of Personal Information
We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this policy, including legal, regulatory, or contractual obligations. All PII is protected using administrative, technical, and physical security measures described in Eisen’s Information and Cyber Security Program.
7. Your Rights and Choices
Depending on your location and applicable law, you may have rights to:
Access the Personal Information we hold about you, request correction or deletion of your Personal Information, object to certain processing or request restriction, request a copy of your Personal Information, or opt-out of marketing communications by following the instructions in those communications.
To exercise your rights or ask questions about your information, contact contact@witheisen.com.
8. Children's Privacy
Eisen’s services are not directed to children under the age of 16. We do not knowingly collect Personal Information from children under 16 without verified parental consent. If we become aware of such collection, we will delete the information.
9. Marketing Website and Retargeting
When you visit our website, cookies and similar technologies may be used by Eisen or our online data partners (such as Retention.com) to associate your website visits with other personal information they or others have about you, including your email or home address. This allows us (or our service providers) to send relevant marketing communications to those addresses. You may opt out of this type of advertising by visiting: https://app.retention.com/optout.
10. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or services. When we do, we will update the "Last Updated" date and post the revised policy on our website. Continued use of our services after updates constitutes acceptance of the revised policy.
11. Contact Us
For questions, comments, or concerns about this Privacy Policy or our practices, please contact:
Privacy Team
Eisen Inc.
contact@witheisen.com